Frequently Asked Questions

Pool Questions

Q: Why is my pool water cloudy?

A: Several things can cause a pool to lose its clarity - inadequate water circulation, chemical imbalance, poor filtration, low sanitiser levels or lack of oxidation. Chemistry is very important! Not having enough chlorine will cloud up a pool also keeping the pH and Alkalinity within a proper range. A defected filter may be the cause, make sure the filter is cleaned. 

Q: Why is my pool water cloudy?

1. Improper or imbalanced chemicals: An improper chemical balance might mean there is too much or too little chlorine, the pH and alkalinity is imbalanced, or the water has high calcium hardness levels.

2. Faulty filter: Poor filtration means you might not be running your filter long enough or the filter is dirty, which results in poor water circulation.

3. Environmental factors and debris (particles): Dust, pollen, and leaves can build up in your filter and impede the cleaning process. Insects, bird droppings, people and run-off water after a storm also contribute to cloudy pool water. Run-off water brings nitrates, phosphates, and other chemicals into your pool.

Q: Why does my pool have a strong chlorine smell?

A: You may be improperly administering chemicals, which is costly and can prove harmful to eyes and skin.

Q: Why is my pool green?

A: Algae is certainly the cause of the green, but an imbalance of pH and/or alkalinity could be one of the reasons you have algae in the first place (while there is adequate chlorine). One other reason may be a high level of TDS or Phosphates. A Very high PH significantly decreases the effectiveness of chlorine. You need to test and adjust your pH and alkalinity, this is the first step. Then test for TDS (Total Dissolved Solids) and Phosphates. Contact Pool & Property to eradicate the problem.

Q: Can I experiment with chemicals till I get the water quality I want?

A: NEVER experiment! Improper measuring and mixing of chemicals - whether diluted or concentrated - can create both unwanted reactions and potential health hazards. Follow the manufacturer's instructions with special attention to safety gear, clean up and storage.

Q: Why is my pump noisy?

A: In your pump motor, there are bearings. A loud pump motor is a sign of bad bearings. Bearings can be replaced but in most cases, the motor is replaced.

Q: Why is my pool water foamy?

A: Foamy pool water can be the result of unbalanced chemicals, cosmetics, suntan oils or algae. Contact Pool & Property for an accurate diagnosis if the issue persists.

Q: Do we need to service our pool year round?

A: Yes, a properly maintained pool throughout the year will reduce the amount of staining in the pool. Pumps and other equipment can also be properly maintained to prolong their life which in turn saves you money in the long run.

Q: What is pH?

A: pH stands for Power of Hydrogen and is the balance between alkalinity and acidity. The balance of the pH in your pool is important because an imbalance can result in eye and skin irritants for bathers.

Q: What is RWI?

A: RWI stands for recreational water illnesses that are caused by bacteria found in water, such as pools and spas. RWI usually involves diarrhea-type illnesses, but also can cause skin rash and ear, eye or respiratory infections. Pool and spa water requires proper chemical treatment to lessen the incidence of RWI. Also, people should avoid swallowing pool water and not swim while sick.

Contact a professional pool service technician for additional guidelines on these and other pool care issues.

Q: How many Litres of water are in my pool?

A: Refer to the following link to calculate how many litres are in your pool: Pool Volume Calculator