Terms and Conditions
General / Scope
The following General Terms and Conditions shall apply exclusively to the business relationship between Pool & Property Pty Ltd and its website (hereinafter: "Pool & Property" or “the site”) as well as our users, in the version applicable on the date of use. Pool & Property does not recognise any terms and conditions set by the user that differ from these unless Pool & Property has agreed to their validity in writing. The user acknowledges and agrees that Pool & Property reserves the right, at its sole discretion, at any time, to change and, without prior notice, amend or delete any provision of these terms and conditions. Any such change, amendment and/or modification will become effective immediately when posted on our website. You are solely responsible for informing yourself of any such change by regularly checking any changes to these terms and conditions. Your continued right to use our services is subject to your compliance at all times with these terms, as amended or modified and in effect at each such time. Your rights hereunder, including to and under your account with Pool & Property, are personal, and may not be used, shared or accessed by, or assigned or transferred to, any other person.
Ownership of the content
The materials displayed on this site, including without limitation all information, text, materials, graphics, software, advertisements, names, logos and trademarks (if any) on this site ("Content") are protected by copyright, trade mark and other intellectual property laws unless expressly indicated otherwise. You must not modify, copy, reproduce, republish, frame, upload to a third party, post, transmit or distribute this content in any way except as expressly authorised in writing by Pool & Property. You may view this site using your web browser and save an electronic copy, or print out a copy, of parts of this web site solely for your own information, research or study, but only if you keep all Content intact and in the same form as presented on this site (including without limitation all copyright, trade mark and other proprietary notices and all advertisements). You must not use this site or the information on this site in any manner or for any purpose which is unlawful or in any manner which violates any right of Pool & Property or which is prohibited by the General Conditions.
We ship goods with our courier and delivery is 2-3 working days for major east coast capital cities and 5-6 working days/business days for Perth. It may take up to 10 days or more for remote areas. Delivery time is calculated from the time the goods are dispatched from our warehouse or our suppliers warehouse. We only ship within Australia.
Please note that the above is a guide only as set out by our delivery service carriers. Rural and remote addresses, where delivery is not provided every day, may take longer. Pool & Property cannot guarantee exact delivery times. Occasionally, delays may occur with our carriers that we have no control over. In these circumstances, Pool & Property will not be liable for any delays, expenses or damages incurred.
Customers must ensure that they enter the correct delivery address details at the time of ordering, or check the details on the emailed recept if the order is placed by phone. Should you enter the wrong address, Pool & Property is not obliged to re-send the order to the correct address at our expense.
If you order an item that is out of stock, we will notify you within 72 hours by email or phone.
If for any reason we are unable to ship within 14 working days we will notify you by email or phone within that period.
Pool & Property recommends you seek on-site assistance from your local qualified pool professional prior to any purchase to find a suitable product for your pool. Due to the huge variety and complexity of pool systems and pool products, it is not possible for Pool & Property to have full knowledge or complete details of your pool system. We cannot accept responsibility for merchandise that is not compatible, or does not function with your system. If in doubt, we always recommend that the buyer contact the manufacturers directly before the purchase to determine that the product will be suitable in their environment. All pool equipment should be installed by a qualified pool technician and the buyer assumes all responsibility without exception, outside of a manufacturer's stated return policy or warranty.
Pool & Property offers 30 day refunds on all purchases
In the unlikely event that your are not satisfied with the product you have purchased from Pool & Property, you can return it to us within 30 days of the purchase date for refund or store credit.
You must contact us within 30 days of purchase to obtain RAN (Return Authority Number) in order to return the item.
The returned item has to be in unused in its orginial condition and in original packaging.
Shipping costs are not refundable.
Once we receive the returned item we will refund your payment within 5 business days.
* For faulty, incorrectly supplied or damaged items restocking fee is not applicable and return freight costs are covered by Pool & Property.
All products sold at Pool & Property come with a manufacturer warranty. In the event you feel you have a defective product please fill in the warranty claim on our website www.bestpoolsupplies.com.au/warranty. Once we receive your claim we will be contact you within 1 business day to assist you with the problem. If needed we will lodge warranty request with the manufacturer on your behalf and someone from manufacturer aftersales team will be in contact with you to resolve the issue.
Pool & Property does not express or imply any warranty. All warranties are the responsibility of the manufacturer. Pool & Property expressly disclaim liability for any injury, loss, or damage of any kind arising from the use or inability to use any item we sell.
If the item has to be returned to Pool & Property, manufacturer or manufacturers warranty agent in order to be serviced or replaced under warranty, the customer is responsible for all shipping, handling or transportation charges of the product.
Protection of Data
The protection of your data is very important to us. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully.
We collect information about you for the following reasons:
• to process your order
• to provide you with the best possible service
• to process warranty requests
We may have newsletters in the future and will give you the chance to opt out.
The type of information we will collect about you includes:
• your name
• phone number
• email address
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
Pool & Property website may contain links to other websites operated by third parties, and these sites may likewise contain links to other websites. Despite conducting careful checks, we assume no liability for the content of external links. The operators of the sites linked to and from this site are solely responsible for their contents. We hereby expressly distance ourselves from all content of any and all websites linked to the Pool & Property website. We cannot take any responsibility for the content of the data protection guidelines of third-party websites.
Australian law shall apply. To the extent legally permitted, the place of jurisdiction is South Australia, Australia.
Pool & Property reserves the right to make changes to this site and the Terms and Condition at any time.