Shipping policy

Delivery - Free Shipping on all orders over $250.00

We ship goods with our courier and delivery is 2-3 working days for major east coast capital cities and 5-6 working days/business days for Perth. It may take up to 10 days or more for remote areas. Delivery time is calculated from the time the goods are dispatched from our warehouse or our suppliers warehouse. We only ship within Australia. COVID -19 & peak periods around Christmas will cause delays in shipping by up to 7 days. 

Please note that the above is a guide only as set out by our delivery service carriers. Rural and remote addresses, where delivery is not provided every day, may take longer. Pool & Property cannot guarantee exact delivery times. Occasionally, delays may occur with our carriers that we have no control over. In these circumstances, Pool & Property will not be liable for any delays, expenses or damages incurred.

Customers must ensure that they enter the correct delivery address details at the time of ordering, or check the details on the emailed recept if the order is placed by phone. Should you enter the wrong address, Pool & Property is not obliged to re-send the order to the correct address at our expense.
If you order an item that is out of stock, we will notify you within 72 hours by email or phone.

If for any reason we are unable to ship within 14 working days we will notify you by email or phone within that period.